We believe “your brand is what your customers say it is”. Much of what they are saying about you is posted on social platforms such as Facebook, Foursquare, Yelp, Twitter, LinkedIn, Google+, message boards, blogs, and the major search engines.
Hundreds of thousands in revenue are lost each day because of false, mishandled, or misleading search engine results. Negative listings may be planted from your competition, buzzed by an unsatisfied consumer, plugged by a news site, or screamed from the mountaintops on a message board. An angry terminated employee can at times be a high risk situation that needs to be handled swiftly and concisely. The impact can be financially challenging at best, and can cause business devastation at worst. We have a team, available 24/7 to combat this very difficult to navigate terrain.
We know it is imperative that you have a positive online reputation. Prospects, business partners and future employees will want to learn as much as possible about you before making the decision to select your firm. The first impression they receive of your company may be what they see in their Search Engine results. Will they like what they see?
Our unique system of web and social listening combined with tools, team and technology that proactively work to watch on your behalf, and protect ferociously your online brand is exactly the mix you need to deliver peace of mind for your business.
Our techniques are proprietary, however, some of the obvious components we employ are:
- Account Management on call 24/7
- Agreed to action and escalation plan based upon client specific need
- Enterprise Level Social and Web Listening and response tools
- A team of SEO experts that understand the unique challenges associated with proactive and reactive ORM
- A team of SMO experts that are skilled in the practice of ORM as it relates to the social media landscape
- On Staff Legal Counsel to protect and serve Cease/Desist on your behalf should it become necessary