Social Media for Business: Do You Really Know Your Audience?

social media audience research

One of the first steps in creating a social media strategy for business is to understand your audience. You simply can not skip this step no matter how smart you are. It doesn’t matter how long you have been doing business, marketing, writing, social media or whatever it is you do.

Social Media Communities Create Markets: How to Build Loyal Tribes of Brand Evangelists

social media communities create markets

Building communities takes time, patience and commitment to providing value to members. You must inspire them to engage, share and be part of the heartbeat.

13 Characteristics of Human Brands

social brand humanization and design services

Just like people, brands come in all shapes and sizes. A brand is not a logo, colors, fancy tag line or even a fancy Super Bowl commercial. A brand is not your Facebook page, Twitter background or set of beautifully designed Pinterest boards.

Social Brands Can’t Be Perfect Because Human Beings Aren’t Perfect

social business culture

So why is it we expect brands to be perfect? The truth is it is impossible for brands to be perfect. Why you ask? Because they are made up of human beings who are far from perfect.

Social Trust Factor: 10 Tips to Establish Credibility

social media trust factor

When building an online persona and brand usually we start with the most basic aspects including over arching brand, logo, colors, core messages etc.  All of these are foundational to success.  We develop our plan, develop our platform, create and launch our brand presence, integrate social with our business goals and start the social media [...]

Social Return on Relationships: 13 Tips to Ignite Relevant Value

social return on relationships

As human beings it is natural for us to gravitate and want to learn things that we know we can succeed at mastering! When it comes to social media and the associated tools and technology, it’s no surprise people are attracted to their geeky side. However, there is so much more to social media than tools and technology.

Top 10 Tips to Maximize Investment in Content Marketing & Your Blog!

Maximize to Monetize!

Use these tips to maximize the investment and life of your content marketing. Blog posts can be a great test bed for all sorts of marketing and social media strategies and tactics that can help you better meet your business goals and objectives.

If you know you have written a few killer blog posts, why not leverage the same content for other marketing and social media activities and tactics?

3 Easy Steps to Maximize and Organize Your Content Marketing This Week!

content marketing system

Time to maximize, optimize and organize your content marketing! Start with understanding what you have, what you need and what you can leverage when developing a content marketing strategy. Here are three easy steps to help you organize and maximize your content to achieve the highest return on your content marketing investment possible.

Facebook for Business: 10 Tips to Rock Your Brand!

facebook business page brand tips

It’s not news that the noise on the social platforms is getting louder. It’s becoming harder to stand out from the crowd. Many Facebook pages are finding themselves at a social table for one with little conversation going on despite all those “likes” they begged for in the early days. Quality over Quantity! Anyone who [...]

Social Lip Service vs Social Customer Service: AT&T Wireless Case Study

at&t social media case study

Many organizations claim to “be social.” They claim they have social media integrated with sales, marketing, and even customer service. They may even tout that their customer service teams are using Twitter to communicate and help customers.

The real question is this… are they providing social lip service or social customer service?